سياسة الاستبدال والإسترجاع

Return and Refund Policy: The customer has the right to exchange or return products if they arrive damaged or unusable, provided they notify the store (through available communication channels) within three working days of receiving the order. Orders: Before payment, the customer must review the available methods. Before placing the order, please carefully read the product description. After completing the order, modifications are not available, and the customer can cancel the order themselves through the website before it begins processing. Once the order is being prepared or has been issued the invoice, the order cannot be canceled or returned. In the product description, you will find all the information known to us about the product. If you have any inquiries or find any missing information, please contact us through the available communication channels. If the order arrives incomplete or not matching what was ordered in the store, the responsible party is the store, and the customer has the right to request financial compensation or complete the remaining part of the order, provided they notify the store (through available communication channels) within three working days of receiving the order. The customer must provide the store with a clear address that includes the name, street beside the house number, neighborhood, a prominent landmark next to the address, and missing this information is considered an incomplete address. The customer is obliged to provide the store with the full information in English if the shipping company is DHL; failure to do so causes address deficiencies. Shipping: The store does not modify the address and delivers the address to the shipping company as written by the customer. The order is delivered to the shipping company within 3-5 working days. Delivery of the shipment is to the address or branch located in the customer's city, depending on what is available with the shipping company. The estimated shipping time is approximate and may extend up to 15 working days after shipping. The time is calculated after handing over the order to the shipping company. Shipping delays due to incomplete information exempt the store from responsibility for the delay. Returning the shipment due to incomplete information is the customer's responsibility, including the cost of returning the shipment to the store and reshipping it, and the customer must communicate with the store to inform them of the return and complete the settlement within 3 working days. If settlement is not made, the store is not responsible for storing the shipment and may dispose of it. The store has the right to change the shipping company if it benefits the order (e.g., to speed up the shipping process). After shipping the order, the customer is responsible for following up with the shipping company to ensure receipt on time. If the customer does not receive a tracking number message, it is their responsibility to contact the store to provide the tracking. If the shipment is delayed due to the shipping company, the store bears the compensation. In case of receiving a damaged shipment, the customer must notify the shipping company before receiving and rejecting it, then follow up with the store for compensation. If a shipment is received intact and is decided to be returned due to an error, the customer must return the shipment via the nearest branch of the shipping company, and then compensation procedures will begin. If the shipment is not received within the specified days, the customer must notify the store within 3 working days through approved communication channels. Not contacting the store within 3 working days means waiving the right to compensation for the order. If the customer does not communicate regarding any error in the shipment within 3 working days, the store has the right to dispose of the shipment.